One of the most used online email services is Xtra Mail, which is provided by one of the biggest telecommunication companies in New Zealand, called Spark. Because of the organized interface, Xtra Mail is preferred to be used with Microsoft Outlook. However, it is probable to run into errors when configuring Xtra Mail on Outlook. Some of these errors include failure to provide a good connection, such as login or password errors, or email server errors. For further assistance, this guide will explain common problems that new users face whenever they try to set up this service and how these problems can be solved easily.
Issues Experienced While Trying to Use Xtra Mail in Outlook
Wrong Server Settings: Among the other issues that are also there for Xtra Mail Setup in Outlook, using the wrong server settings is among the major issues. It is imperative to have the correct incoming server and outgoing server, or in this case, Xtra Mail cannot be connected. Therefore, if these settings are wrong, no emails will be sent nor will they be received in Outlook. This stems from the corruption of either the outgoing mail server or the incoming mail server in most instances.
- Incorrect Username or Password: Mistakes will occur, especially when one enters incorrect details such as their username or password. Entering a letter or space inaccurately is one of the simplest forms of error which can limit the connection of the Xtra Mail account to Outlook.
- Firewall or Antivirus Blocking: Sometimes, a security setting or software, such as a firewall or antivirus, may enable or disable Outlook Xtra mail server’s access. Sending or receiving emails may generate such errors.
- Outdated Outlook Version: Problems may also emanate from using older versions of the software. Thus, Outlook software should be consistently upgraded in order to be compatible with Xtra Mail.
How to Fix Xtra Mail Problems in Outlook
Here are some of the orders of steps to take when you encounter difficulties in configuring Xtra Mail in Outlook.
Step 1: Check Your Server Settings
Ensure that you have the correct server settings for Xtra Mail. The common settings are:
Incoming Mail Server (IMAP): imap.xtra.co.nz
Port: 993
Security: SSL/TLS
Outgoing Mail Server (SMTP): smtp.xtra.co.nz
Port: 465 or 587
Security: SSL/TLS
These can be verified in Outlook by opening the menu: “File” > “Account Settings” > “Server Settings.” You should ensure the server names, ports, and security options are in line with these.
Step 2: Verify Your Username and Password
Use the live Xtra mail email account address and ensure that this is the one stated under the username, do not include any other information. The password is crucial so enter the correct one; in case you recently replaced it with some other password, make sure this password is also incorporated into Outlook.
Step 3: Modify Security Settings
Administrative Procedures in Outlook: Locate the email account in use and go to “Advanced” options. Remember to disable the option that says “Require logon using Secure Password Authentication (SPA).” Xtra Mail does not require this feature.
Step 4: Check Firewall and Antivirus
If you think that your firewall or antivirus might be the one responsible for the blocked connection in Outlook, you may want to temporarily disable the firewall/antivirus and check if Microsoft Outlook will connect. If it does, it is possible that some setting augmented the security of Microsoft Outlook to the extent that the application is unable to connect.
Step 5: Update Outlook
Make certain that you are using the most recent update of Outlook. To do so, click on “File” and proceed to “Office Account,” then choose “Update Options” and subsequently select “Update Now.” Once in this posture, a fair percentage of the users will not experience problems owing to Outlook being outdated.
Conclusion
Configuring Xtra Email within Outlook does not have to be so complicated. Just be careful not to enter the wrong server settings, username or password, or that your version of Outlook is outdated, most issues would be resolved quicker. Just do not worry about these issues and follow these straightforward procedures—you would be enjoying the Xtra Mail in Microsoft Outlook without any problems.
