Xtra Webmail

Spark Telecom is a holding company that has the been working as a front running company for telecommunication, internet services. The internet services are the main features of the Spark and it has worked in the tenure between 1996 to 2008. Spark has started offering ADSL services since 1999. Xtra webmail is existing mail services but it has been merged with Sparkl services. Now user can use the services through Spark
Recovery Xtra Mail Password

How to Sign up with Xtra Mail

Since Spark is the holder company that has merged all its webmail services with Xtra mail existing users can easily activate the email through the My Spark account.
  • Please navigate to the MySpark account.
  • Next, please find the sign-up or register my account option.
  • Fill up the details given in the respective box.
  • Submit your name, the username you want, and the password as per the protocol.
  • For the verification, please provide a valid phone number or alternate email address.
  • When you press the sign up or register my account option, you will get an account activation code on mobile number and alternative email address you provided at the time of sign-up
  • Either you have to press the account activation URL on the alternative email, or you have to submit the confirmation code on your registered mobile number.
  • Once you have confirmed the activation of the email, you can use your Xtra email anywhere with all devices.

How You Can Access Xtra Mail

Users can access their Xtra mail by logging in on their smartphone, laptop, desktop PC, or tablet. Users can use the webmail through the Myspark website, or they can also install mobile app on the website.

Users should  utilize webmail so that they can access Xtra Mail. It is compatible with mobile or PC. There is no requirement to set anything special. For that, you have visited the domain xtramail.co.nz and login with the registered webmail and password.

If you are unable to access or got any queries related to Xtra Mail, contact Xtra Mail Customer Support. They will provide specific guidance based on the issues you’re experiencing.


access mail

How to Reset Xtra Mail Password

There are two scenarios for resetting the Xtra webmail password. We have given both situations.

In case you remember your password

  • login to the webmail 
  • Tap om My Account tab in the corner of the right side at the top
  • Pick the option “Change password and manage security” via the drop-down menu 
  • Navigate to the Password & Security Section
  • Select the password tab 
  • Write your present password 
  • Now, write your fresh password 
  • Confirm your fresh password again 
  • Now choose Confirm and save 
  • You can now log in with your new password 

In case you have Forgotten Xtra Mail Password

  • Please open the webmail login page.
  • Now go to the tab “Can’t sign in.”
  • Now, submit your email address.
  • Now tap on the “SEND” Button.
  • You will get the six numeric codes through email or code on your alternative email address or mobile phone, which you have set up for the recovery option at the time of sign up of the Xtra mail account.
  • Please submit the 6-digit code where it demands
  • After that, tap on the Continue Button.
  • Now, you can write a fresh password.
  • Tap on the “Change password and then proceed to the “Continue.”
  • Now, your email is ready for logging in with the fresh password you created a few minutes ago.

Remember that do not use similar words and alphabet that you have used in your previous password. We also suggest that you try to avoid using usernames or simple passwords such as 123 or ABC type passwords because they are soft targets for hackers. Always try to use special signs in your password to avoid hacking and misuse of the account. After you log in with a new password, you also have to update your password or login again with your password on all devices. It happens because when you Change Xtra Mail Password, the webmail opens on any device automatically sign-off.

If you have any issues that is related to password inquiries, consider reaching out to Xtra Mail customer Care. They will find a specific solution and help you to resolve the password issues.

What are Xtra Email Server Settings

When you want to set up Xtra webmail on your phone, tablet, or any email client, please set their server setting also.

IMAP Settings (Incoming Server)

  • Server Address: imap.xtra.co.nz
  • Port: 993 (TLS)
  • Outgoing Server: send.xtra.co.nz
  • Port: 465 (TLS)
  • Username: Complete email address of the user 

IMAP settings are ideal for mobile and tablet 

POP3 settings (TLS)

POP3 Settings are the general settings of many email applications. It consumes extensive space on the PC because it creates a backup of all your emails on the PC. Here are the details of POP3 Settings

  • Incoming server Address: pop3.xtra.co.nz
  • port: 995 (TLS)
  • Outgoing server: send.xtra.co.nz
  • port: 465 (TLS)
  • Username: Complete email address of the user

How to Fix Xtra Email is Not Working Error

In case you find that the Xtra email is not working, then you can implement some important hacks to solve it.
  • Please ensure that you have full-speed internet: It is mandatory to check that the internet connection you are using has a complete network. Many times, we observe that friable internet connectivity can cause the email not to work.

  • Are you using the correct email address and password? If you are not using a valid email address and password, then you cannot access your Xtra email.

  • Is your browser compatible with the webmail login: if your web browser is out of mode, then it is difficult to log in to the email, or sometimes, many of the email functions will not work.

  • Are the email server settings correct? Inaccurate email settings can prevent your Xtra mail from working further? So, ensure to configure email settings correctly. Please contact the Xtra Mail Helpline number for all the settings details and credentials.

  • Check if there is a server-down issue: When there is a server-down issue, you cannot do much but have left only one option to wait to resume the mail. You will get updates about server downtime issues, maintenance work, hiatus status, and normalcy period on the official website of the Xtra webmail.

How to Setup Xtra Mail Password Recovery

It is essential to set account recovery options because if you do not set them up, then you may not recover your account easily.
  • Please login to the Xtra Mail
  • Now choose the My Account Tab Present on the top edge of the right side.
  • Now please tab on the Change password and manage security via drop-down option
  • Now, navigate to the Password & Security option.
  • Now tap on the recovery option that you want to set up.
  • Submit Phone Number
  • Recovery Email
  • Please submit your Xtra Mail password and submit the Confirm Button
  • Now, please tab on the Verify button.
  • You will get the 4-digit code on the phone number and recovery email address. You have to submit the 4-digit code and press the confirm button.
Recovery Xtra Password

We suggest every user provide their Password recovery option because this recovery option will help them to restore their account password in case of a lost password or username.